Order Terms

Revisions – Revisions to reservations can be made 3 Business Days before delivery/will call date. Additions after 8am, 2 Business Days prior to your delivery/will call date, will be added to a separate order with an emergency order fee of $150.00. Decreases after 8am, 2 Business Days prior to your delivery/will call date, will incur a 75% restocking fee on rental items.

 

Cancellation Policy – Orders must be canceled 3 business days prior to delivery/will call date for a full refund:

  • Cancellation 2 Business Days prior to Delivery/Will Call Date – 75% Restocking Fee

  • Cancellation 1 Business Day prior to Delivery/Will Call Date – 100% Restocking Fee

 

Delivery Terms – Upon delivery, we ask that you verify your rental order and sign for receipt of rentals. To ensure we provide the best service, please notify your event consultant if you will not be present upon delivery or if you will have authorized personnel awaiting delivery.

 

Additional Charges – Customer is responsible for any additional charges that may occur upon delivery/pickup.

 

Delivery Fees:

  1. Long Carry Fee - $150.00

  2. Elevator Fee - $150.00

  3. Stair Fee - $150.00

  4. Breakout Fee - $50.00 Per Location

 

Labor Fees:

  1. Stand by Fee - $15.00 Per 15 Minute Intervals

  2. Table Setup/Breakdown - $2.50 Per Table

  3. Linen Setup/Breakdown - $2.50 Per Linen

  4. Chair Setup/Breakdown - $1.50 Per Chair

 

Unused Items – Credit/Refunds cannot be issued for unused items once the order leaves our warehouse. Credits can only be issued if we are notified of any defects, 2 hours before the event start time. Emergency Phone Number – (650) 240-5136

 

Pickup Terms – Upon Pick Up, we ask only that you return dishware and food service items lightly rinsed, debris-free, and placed in the original cases provided. Chairs and tables to be stacked on dollies provided. Linens to be shaken down, removing all food or liquids, and placed inside the supplied linen bags. Barbeques and fire pits must be cool and empty of briquettes.

 

Upon Pick Up, we ask that rental items be located in the same area of where they were delivered. Failure to prepare rental items for pickup may result in additional labor fees or a re-route fee.

 

Ask your Event Consultant for more details.

 

Missing/Damaged Items – Unica Party Rentals will notify you of any missing/damaged Items 2-3 Business Days after your Pickup date after rental items have been counted. Items not returned to Unica Party Rentals, within 7 Business Days after your Pickup date, will be billed the full replacement cost. (Non-Refundable)

 

Long Term Rentals* – All long-term rental agreements surpassing our standard 3-day period will be reserved for the full duration of the agreement and will be charged in full prior to delivery. Early termination of the long-term rental agreement will not qualify for partial refunds as your rental item(s) have been reserved for the full duration of the agreement. Ask your Event Consultant for more details.