FAQ's

What are your showroom hours?

Our San Carlos showroom is open for appointments Monday through Friday 9am – 4pm. Please schedule an appointment with an event consultant before visiting.

What are your office hours?

We are open Monday through Friday 8am – 5pm and Saturday 9am – 3pm.

Do you have an after-hours number?

The following number can be used for any order emergencies, additions to an existing order, or any questions that arise after our normal business hours: (650) 240-5136.

What are your hours for Delivery & Pickups?

Standard delivery hours are Monday through Saturday from 8:00 AM – 5:00 PM. All other times not listed are available at an additional service fee. 

 

Do you have a minimum order size for delivery?

Yes, our order minimum is $250.00 to qualify for delivery. Orders less than $250.00 may qualify for will-call depending on availability. 

Do you provide setup and breakdown?

We provide setup and breakdown of tables, chairs, umbrellas, heaters, and all other hardware equipment for an additional service fee. 

 

Do you rent tents?

Yes, we rent tents. A site visit with our team is required to ensure a smooth installation process as well as determining the appropriate size per location for your event. 

How do I return my dishware?

We ask that all food service items are lightly rinsed, debris-free, liquid-free, and placed in its corresponding cases provided.

How do I confirm my rentals?

Your emailed quote must be signed and a 50% deposit is required in order to reserve your rentals 3 days before your delivery date.