Reservation Guidelines

Quotes/Reservations

All rentals on quotes are not confirmed or booked rentals. To fully reserve your rentals, a signed contract and a 50% deposit is required. Full Payment is due foty-eight (48) business hours prior to your delivery or will call. 

Revisions to reservations can be made up to 3 Business Days before delivery/will call date. Additions after 2pm, 3 Business Days prior to your delivery/will call date, will be added to a separate order with an additional rush order fee.

 

Decreases after 2pm, 3 Business Days prior to your delivery/will call date, will incur a 75% restocking fee on rental items.

Decreases after 2 Business Days prior to your delivery/will call date, will incur a 100% restocking fee on rental items.

Cancellation Policy

Orders must be canceled 3 business days by 2:00 PM prior to delivery/will call date for a full refund:

  • Cancellation 3 Business Days prior to Delivery/Will Call Date – 75% Restocking Fee

  • Cancellation 2 Business Day prior to Delivery/Will Call Date – 100% Restocking Fee

Postponed events will be charged 100% of any out of pocket cost incurred. The balance is nonrefundable and will be honored for use on the rescheduled event within the same calendar year.

Missing/Damaged Items

Unica Party Rentals will notify you of any missing/damaged Items 2-3 Business Days after your Pickup date after rental items have been counted. Items not returned to Unica Party Rentals, within 7 Business Days after your Pickup date, will be billed the full replacement cost. (Non-Refundable)

 

**If someone other than you or an authorized company representative pays a rental order directly, client listed on this agreement is responsible for remaining missing/damaged item order balances in the event we cannot collect payment, or a dispute claim is filed. **

Long Term Rentals

All long-term rental agreements surpassing our standard 3-day period will be reserved for the full duration of the agreement and will be charged in full prior to delivery. Early termination of the long-term rental agreement will not qualify for partial refunds as your rental item(s) have been reserved for the full duration of the agreement. Ask your Event Consultant for more details.

Payment Terms

If someone other than you or an authorized company representative pays a rental order directly, client listed on this agreement is responsible for remaining rental order balances in the event we cannot collect payment or a dispute is filed.